Returns & Refunds
Taking the products we offer into account and the distances involved, we cannot accept returns or offer refunds simply because of a change of mind.
We pride ourselves that every pot has been inspected both in Crete and here in Australia before dispatch, therefore we do not anticipate problems with manufacture.
If, however, you do feel that a particular item is faulty or that your stautory rights have been infringed in some other way, please email the details of your claim as soon as possible after receipt of your goods to:
We will then investigate and, if justified, will offer either an exchange or a refund.
This policy is designed to comply with your consumer rights both in terms of statutory warranties and statutory conditions under Australian Consumer Law.
Since our products are manufactured by hand in Crete and arrive in Australia by sea, there is the possibility that a particular item featured on the site is not immediately available. Should this be the case and you have placed an order for such an item you will be contacted to discuss the situation as soon as we are able.
We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of these websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.
These Terms are governed by and will be construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Australian Courts.
Amendments of the Terms
We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the Site.
We at The Grecian Urn have taken every step possible to ensure maximum accessibility and every page has been tested thoroughly for compliance with W3C and other applicable standards. Also, most browsers will permit the enlargement of the text on our site to facilitate your viewing. Although we have taken these measures, we still welcome comments and suggestions regarding the accessibility of our site. Please do not hesitate to contact us at:
The contents of these pages, unless otherwise stated, are © of The Grecian Urn. Reproduction of part or all of the contents in any form is prohibited.
This is the web site of The Grecian Urn
Keats - "Ode on a Grecian Urn"